Mr. C Hotels is committed to being an active participant in safeguarding the well-being and safety of our guests, teammates, partners and community. The status of the novel coronavirus (COVID-19) is a fluid and evolving one. At this time, we continue to closely monitor the situation and follow the guidance issued by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Officials at the WHO decided to elevate the coronavirus situation to a ‘public health emergency of international concern’ and all three state Governors where we operate including the White House declaring “National & State Emergencies”.
With that said, the safety and productivity of our guests and employees remains our highest priority. We maintain daily communication with the tourism boards in Los Angeles, New York and Miami to ensure safety practices are updated and implemented as appropriate. Our properties will continue to follow recommended procedures and protocols to ensure that all hotel practices meet the latest coronavirus guidance from the CDC for the continued safety and well-being of our guests and colleagues. We encourage our guests to do the same.
We fully understand the concerns around traveling during this time, Mr. C Hotels is taking additional steps to enhance health and sanitation measures:
- Extra hand sanitizer containers are available throughout each property.
- Enhanced cleaning protocols are in place in guest rooms and public spaces to ensure the health of guests and employees. These include hourly sanitation, and training of personal before each shift.
- Closure of our Restaurants & Gyms in all three states as required by Executive Order. However, in an effort to service and support our limited guests and local communities we will continue to provide In Room Dining & Food delivery/pickup through third parties such as Uber Eats, Postmates and Grubhub.
- There is signage throughout the property with health guidance and reminders.
Guests traveling from Mainland China, Hong Kong SAR, Macau SAR, Italy, South Korea, Iran, and any other country currently under a US travel ban will be able to change or cancel a valid booking reservation made via the hotel directly without financial penalty. For bookings made by a travel agent or an online booking platform, we are advising guests to contact their agent.
For further reference points on precaution steps, we recommend reviewing the following links provided by the CDC:
I thank you for taking the time to review all of this. Do not hesitate to reach out if you have thoughts or comments.
Ignazio Cipriani
President, Mr.C Hotels